Refund and Returns Policy

Refunds and Return Policy for Explora San Juan – Your Ultimate Travel Companion for San Juan

At Explora San Juan, we strive to provide exceptional services and unforgettable experiences for travelers seeking in-room amenities and tours. Our commitment is to ensure your satisfaction and make your journey as seamless as possible. To facilitate a smooth process, we have outlined our refunds and return policy below:

In-Room Amenities Services:


We offer a full refund for in-room amenity services canceled 48 hours or more before the scheduled delivery time.
Cancellations made within 48 hours of the scheduled delivery time are subject to a 50% refund.

Once in-room amenities have been delivered, they are non-refundable.
If you encounter any issues with the delivered amenities, please contact our customer support within 24 hours. We will assess the situation and, if necessary, provide an appropriate solution, such as a replacement or partial refund.


Tour cancellations made seven days or more before the scheduled departure date are eligible for a full refund.
Cancellations made within seven days of the scheduled departure date may be subject to a partial refund, depending on the circumstances.

Once a tour has commenced, it is non-refundable.
If there are issues during the tour that affect your experience, please inform the tour guide or contact our customer support promptly. We will review the situation and, if warranted, provide a suitable resolution.
General Terms:

Refund Process:

Refunds will be processed using the original payment method.
Please allow 7-10 business days for the refund to reflect in your account.
Modification or Cancellation by Explora San Juan:

We reserve the right to modify or cancel any service or tour due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or insufficient bookings.
In such cases, customers will be notified as soon as possible, and alternatives or refunds will be provided.
Contact Us:

For any inquiries or to initiate a refund or return process, please contact our customer support at [email protected]
Provide your booking details and a clear description of the issue for prompt assistance.

By engaging with our services at Explora San Juan, you agree to abide by the terms outlined in this Refunds and Return Policy. We appreciate your trust in us and look forward to enhancing your travel experience.

Safe travels!
Explora San Juan Team

Contact us at [email protected] for questions related to refunds and returns.